Frequently Asked Questions

What is the return policy?

See our full return policy.

When will I get my order?

Below are the estimated delivery times for all packages:

• Order cutoff time: 5:00 PM (GMT). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Estimated delivery time: 6 to 12 business days.

See the shipping policy for more information.

What should I do if I receive a faulty or damaged product?

If you receive a defective item, we’ll replace it at no cost within 30 days of receiving it. You must attach photos clearly showing the broken/defective items and describe the issue(s) with your item. For more information, see our full return policy.

How can I track my order?

You can track your order through the Track Order page on our website.

Can I cancel my order after it's placed?

Orders can be cancelled before they have been shipped. Please contact our team as soon as possible.

Once your order has been shipped, cancellations are no longer possible and will need to be returned in accordance with our return policy.